Contact & Grievance

How to reach us

Quickest first, slowest last:

1 · WhatsApp

+977 9XXXXXXXXX — fastest for order-related questions. We reply within 2 business hours on weekdays.

2 · Email

hello@thenepalicomment.com — for everything else. We respond within 24 business hours.

3 · Instagram DM

@thenepalicomment — slowest, since DMs get flooded around drops. Use email for time-sensitive issues.

Grievance officer (required by E-Commerce Act 2081)

For unresolved complaints or formal grievances, contact our designated grievance officer:

Grievance Officer
The Nepali Comment Shop
Kathmandu, Nepal
Email: hello@thenepalicomment.com with subject line “GRIEVANCE — [order number]”
Response SLA: 7 business days for formal grievances

Business address

The Nepali Comment Shop
Kathmandu, Bagmati Province, Nepal
PAN/VAT: __PAN_NUMBER__

Send us a message

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Press, collabs, wholesale

Email hello@thenepalicomment.com with the subject “PRESS / COLLAB / WHOLESALE” depending on which.