Return & Exchange Policy

The short version

If your T-shirt doesn’t fit, we will exchange it for a different size within 7 days of delivery. The shirt must be unworn, tags attached, and in original packaging. We cover the return courier cost for size exchanges within Kathmandu Valley once per order.

What we accept

• Wrong size — free exchange within 7 days
• Wrong design or wrong product shipped — free replacement, no questions asked
• Damaged in transit (torn packaging, ink defects) — photograph the issue within 24 hours of delivery and we replace it
• Print defect — visible quality issue from production, replaced free

What we don’t accept

• Returns initiated after 7 days from delivery
• Shirts that have been worn, washed, or have body odour / perfume / stains
• Shirts without the original hang tag
• Custom or personalised orders
• Items bought during a final-sale Drop (clearly marked as non-returnable at checkout)
• Discounted items below NPR 500

How to start a return

1. Email hello@thenepalicomment.com or message us on WhatsApp within 7 days of delivery
2. Include your order number, a clear photo of the product, and the reason
3. We confirm by email within 24 business hours
4. You either drop the parcel at our Kathmandu location or we arrange courier pickup
5. Once we receive and inspect, the exchange ships within 3 business days

Refund instead of exchange

If you prefer a refund instead of an exchange, we refund the product value (not the original delivery charge) via the same payment method:

• eSewa / Khalti: reversed within 5 business days
• Bank transfer / manual payment: credited to your bank account within 7 business days
• COD: refunded via bank transfer or wallet — you choose at the time of return

Your rights under Nepal law

This policy operates within the framework of the Electronic Commerce Act, 2081 (Nepal). Nothing here removes your statutory rights as a consumer in Nepal.

Grievance contact: hello@thenepalicomment.com · WhatsApp +977 9XXXXXXXXX · Response SLA: 24 business hours.