FAQ
Sizing & fit
How do I find my size?
Use our size guide — it has chest, length, and shoulder measurements in cm for every size from S to XXL. We list whether each design is regular or oversized fit on the product page.
The model in the photo is wearing what size?
By default our models wear size M (regular fit) or L (oversized fit). Each product page calls this out under the gallery.
Do you do half-sizes or custom sizing?
Not currently. We stock S / M / L / XL / XXL. Future drops may include kids and 3XL.
What if the size doesn’t fit?
Free size exchange within 7 days as long as the shirt is unworn with tags. See Return Policy.
Print quality & fabric
What fabric do you use?
100% ring-spun cotton, 200 GSM for regular fit and 220 GSM for oversized. Pre-shrunk so it survives Nepal’s hand-wash culture. Side-seam construction. Reinforced collar.
Will the print fade?
We use water-based screen print which bonds with the fabric instead of sitting on top. With proper care (wash cold, inside out, no tumble dry, iron inside out) the print lasts the life of the shirt. We do not use plastisol or PVC inks.
Why is my colour slightly different from the website photo?
Screens lit by backlight always look brighter than physical fabric. We minimise this by editing photos conservatively, but a slight variation is normal and not a defect.
Ordering & payment
What payment methods do you accept?
eSewa, Khalti, bank transfer, manual screenshot upload, cash on delivery (selected zones), and Stripe for international diaspora orders.
How does the “upload screenshot” payment work?
You pay to our eSewa / Khalti / bank account using your normal app, take a screenshot, and upload it on the thank-you page after checkout. Our team verifies within 12 business hours and you get an email confirmation when the order moves to print.
Can I order from outside Nepal?
Yes — we ship to AU, US, UK, Gulf, and India. International rates are calculated at checkout. Delivery 7–14 days.
Can I cancel my order?
If your order has not yet been sent to the printer (typically within 24 hours of placing it for in-stock items, or before the drop closes for preorders), email us and we cancel and refund. After production starts we cannot cancel.
Shipping & delivery
How long does delivery take?
Kathmandu: 1–2 days. Other Nepal: 3–5 days. International: 7–14 days. Preorders: 18–24 days from drop close.
Do you ship to my district?
Yes — we ship Nepal-wide. Some remote areas may have limited COD availability; the checkout will let you know.
How do I track my order?
Once dispatched, the courier tracking link is in your dispatch email and in your My Account dashboard.
Drops & preorders
What is a “drop”?
Instead of holding inventory, we run themed drops every 4–6 weeks. Each drop is 4–6 designs, opens for 7 days of preorder, then goes to print. We only print what is paid for — no dead stock, no restocks.
Will sold-out designs come back?
Almost never. The drop model is intentional scarcity. Some designs may return in a different colourway in a future drop if demand is exceptional, but the original drop colourway is gone.
Can I preorder more than one size?
Yes — you can preorder multiple sizes or colourways. Each is a separate item in your cart.
Returns & support
I never received my order. What now?
Email us with your order number. If tracking shows undelivered, we work with the courier and either re-dispatch or refund.
My T-shirt arrived damaged. What do I do?
Photograph the damage within 24 hours and email us with your order number. We replace it free of charge.
How do I contact support?
WhatsApp +977 9XXXXXXXXX (fastest) or hello@thenepalicomment.com. See Contact.