Refund Policy
When you get a refund
- Item arrived damaged or with a print defect
- Wrong item shipped
- Order cancelled by us before dispatch (rare — usually because a Drop did not hit MOQ)
- You returned a wrong-size item and chose refund instead of exchange
- Order undelivered for reasons on our end (lost in transit, courier failure)
Refund amounts
- Full refund — wrong item, defect, lost parcel, drop cancelled
- Product-value refund (shipping not refunded) — voluntary returns, change of mind
- No refund — items returned after 7 days, worn items, items without tags, custom orders
Refund method
Refunds go back via the original payment route:
| Original payment | Refund route | Timeline |
|---|---|---|
| eSewa | eSewa reversal | 3–5 business days |
| Khalti | Khalti reversal | 3–5 business days |
| Manual upload (bank/eSewa/Khalti screenshot) | Bank transfer to your account | 5–7 business days |
| COD | Bank transfer or wallet credit — you choose | 5–7 business days |
| Stripe / card | Card refund | 5–10 business days (bank-dependent) |
Drop cancellations
If a Drop design does not hit the minimum order quantity (typically 15–20 preorders per design), we cancel that design and refund the preorder in full. We email you within 48 hours of the drop closing.
How to request a refund
Email hello@thenepalicomment.com with your order number and the reason. We respond within 24 business hours and process eligible refunds within the timelines above.
Note: Nepal’s Electronic Commerce Act, 2081 protects your refund rights for misrepresented or undelivered goods. This policy meets or exceeds those statutory minimums.